THE
GROUND
RULES.
THESE TERMS GOVERN HOW ARIA IS LICENSED, DEPLOYED, AND USED. THEY ARE DESIGNED TO BE READ, UNDERSTOOD, AND AGREED TO — NOT SCROLLED PAST AND ACCEPTED WITH BLIND FAITH.
TERMS_INDEX
A CONTRACT SHOULD PROTECT BOTH SIDES. NOT FAVOUR ONE.
LICENSE
PERPETUAL
PRICE
ONE-TIME
MODULES
ALL 5
PER-USER
₹0
EFFECTIVE_DATE
EFFECTIVE MARCH 2025. LAST UPDATED MARCH 2026.
01 / THE_PHILOSOPHY
TERMS SHOULD
REFLECT VALUES,
NOT JUST LIABILITY.
MOST SOFTWARE TERMS ARE WRITTEN TO MAXIMISE THE VENDOR'S PROTECTION WHILE MINIMISING THE CUSTOMER'S RIGHTS. WE TOOK A DIFFERENT APPROACH. THESE TERMS ARE STRUCTURED AROUND A SIMPLE IDEA: YOU ARE BUYING A TOOL. ONCE YOU BUY IT, IT IS YOURS.
PRINCIPLE_01
OWNERSHIP MEANS OWNERSHIP.
WHEN YOU PURCHASE ARIA, YOU RECEIVE A PERPETUAL LICENSE. THERE IS NO EXPIRY DATE, NO RENEWAL GATE, AND NO SCENARIO WHERE WE REVOKE ACCESS BECAUSE YOU DID NOT RENEW A SUBSCRIPTION. BECAUSE THERE IS NO SUBSCRIPTION.
PRINCIPLE_02
CLARITY OVER CLEVERNESS.
THESE TERMS ARE WRITTEN IN LANGUAGE MEANT TO BE UNDERSTOOD, NOT STRATEGICALLY AMBIGUOUS. IF SOMETHING IS UNCLEAR, THAT IS A BUG IN OUR WRITING, NOT A FEATURE OF OUR LEGAL STRATEGY.
PRINCIPLE_03
SYMMETRIC FAIRNESS.
WE EXPECT CLIENTS TO USE THE SOFTWARE RESPONSIBLY. IN RETURN, WE COMMIT TO DELIVERING WHAT WE PROMISED. BOTH SIDES HAVE OBLIGATIONS. NEITHER SIDE GETS AN ESCAPE HATCH THE OTHER DOES NOT.
THE_STANCE
IF THE TERMS DO NOT MAKE SENSE, ASK. WE WILL EXPLAIN.
WE WOULD RATHER HAVE A 10-MINUTE CONVERSATION THAN A 10-PAGE LEGAL DISPUTE. THAT IS NOT A POLICY. IT IS JUST COMMON SENSE.
02 / THE_LICENSE
WHAT YOU
ARE BUYING.
A PERPETUAL, NON-EXCLUSIVE LICENSE TO USE ARIA — ALL FIVE MODULES — ON INFRASTRUCTURE YOU OWN OR CONTROL. HERE IS EXACTLY WHAT THAT MEANS.
WHAT THE LICENSE INCLUDES.
WHAT THE LICENSE DOES NOT INCLUDE.
STRAIGHTFORWARD? GOOD. THAT WAS THE GOAL.
PRICING_CLARITY
₹49,999.
ONCE.
DONE.
THIS IS NOT A "STARTING AT" PRICE. THERE ARE NO HIDDEN TIERS, NO MODULE UPSELLS, AND NO "CONTACT SALES FOR ENTERPRISE PRICING" FOOTNOTES. THE PRICE IS THE PRICE. ALL FIVE MODULES. UNLIMITED USERS. ONE PAYMENT.
AFTER 14 MONTHS, MOST SUBSCRIPTION ERP CHARGES EXCEED THIS AMOUNT — AND THEY NEVER STOP. WE DO.
LICENSE FEE
₹49,999
RECURRING
₹0
PER USER
₹0
HIDDEN FEES
₹0
WE CHECKED. THERE REALLY ARE NO HIDDEN FEES. WE ASKED THE FINANCE TEAM TWICE.
03 / DEPLOYMENT_&_CUSTOMIZATION
YOUR ENVIRONMENT.
YOUR CONFIGURATION.
ARIA DEPLOYS TO YOUR INFRASTRUCTURE AND IS SHAPED TO YOUR BUSINESS WORKFLOWS. HERE IS HOW THAT WORKS AND WHAT EACH SIDE IS RESPONSIBLE FOR.
MODEL_01
ON-PREMISE.
ARIA RUNS ON LOCAL SERVERS INSIDE YOUR FACILITY. YOU CONTROL THE HARDWARE, THE NETWORK, AND THE PHYSICAL ACCESS. MAXIMUM LATENCY CONTROL AND THE SIMPLEST DATA RESIDENCY MODEL.
MODEL_02
PRIVATE CLOUD.
DEPLOY INSIDE A VPC OR DEDICATED PRIVATE CLOUD ACCOUNT THAT YOU OWN. ISOLATED NETWORKS, ISOLATED STORAGE, AND A SECURITY POLICY YOU DEFINE — NOT ONE WE IMPOSE.
MODEL_03
HYBRID EDGE.
PROCESS MACHINE EVENTS LOCALLY AT THE EDGE. SYNCHRONISE BUSINESS WORKFLOWS TO A CENTRAL INSTANCE. BEST FOR MULTI-SITE OPERATIONS WITH LATENCY-SENSITIVE IIOT.
CUSTOMIZATION_RIGHTS
SHAPED TO
YOUR OPERATION.
ARIA IS NOT A ONE-SIZE-FITS-ALL SYSTEM THAT YOU ADAPT YOUR BUSINESS AROUND. IT IS CONFIGURED TO MATCH YOUR WORKFLOWS, YOUR ENTITY STRUCTURES, AND YOUR OPERATIONAL REALITIES.
CUSTOMIZATION_BOUNDARIES
WHAT CUSTOMIZATION DOES NOT INCLUDE.
TO BE CLEAR ABOUT SCOPE:
THINK OF IT LIKE A HOUSE: YOU OWN IT, YOU DECORATE IT, YOU CHOOSE THE FURNITURE. BUT THE ARCHITECT RETAINS THE BLUEPRINTS.
04 / RESPONSIBILITIES
WHO DOES
WHAT.
OWNERSHIP COMES WITH RESPONSIBILITY. HERE IS A CLEAR DIVISION OF WHAT PIVOTR HANDLES AND WHAT THE CLIENT HANDLES. NO GREY AREAS.
VENDOR_SIDE
PIVOTR IS RESPONSIBLE FOR:
CLIENT_SIDE
THE CLIENT IS RESPONSIBLE FOR:
THE_ARRANGEMENT
WE BUILD AND DELIVER. YOU OWN AND OPERATE.
THIS DIVISION IS NOT ABOUT SHIFTING RISK — IT IS ABOUT RESPECTING YOUR AUTONOMY. THE INFRASTRUCTURE IS YOURS BECAUSE WE BELIEVE BUSINESS-CRITICAL SYSTEMS SHOULD RUN ON INFRASTRUCTURE THE BUSINESS CONTROLS.
IF THAT SOUNDS LIKE MORE WORK THAN CLICKING "SUBSCRIBE" — IT IS. BUT IT IS ALSO HOW YOU MAINTAIN CONTROL OVER SYSTEMS YOUR BUSINESS DEPENDS ON. THE TRADE-OFF IS DELIBERATE.
WARRANTY_NOTE
THE SOFTWARE IS PROVIDED "AS-IS" WITH STANDARD WARRANTIES.
WE WARRANT THAT ARIA WILL FUNCTION MATERIALLY AS DOCUMENTED. WE DO NOT WARRANT THAT IT WILL SOLVE WORLD HUNGER, PREDICT STOCK MARKETS, OR MAKE YOUR MORNING COFFEE.
IT IS BUSINESS SOFTWARE. IT IS VERY GOOD BUSINESS SOFTWARE. BUT IT IS SOFTWARE — AND ANYONE WHO PROMISES PERFECTION IS SELLING SOMETHING ELSE ENTIRELY.
05 / USAGE_BOUNDARIES
THE
GROUND RULES.
OWNING A LICENSE GIVES YOU WIDE LATITUDE IN HOW YOU USE THE SOFTWARE. BUT THERE ARE SOME BOUNDARIES. THEY ARE REASONABLE.
YOU MAY.
→ USE ARIA FOR ANY LAWFUL BUSINESS PURPOSE
→ DEPLOY ON AS MANY INTERNAL SERVERS AS NEEDED
→ ADD UNLIMITED USERS WITHOUT ADDITIONAL CHARGES
→ CONFIGURE WORKFLOWS, FIELDS, AND REPORTS FREELY
→ INTEGRATE WITH YOUR EXISTING TOOLS VIA SUPPORTED METHODS
→ CHOOSE WHEN AND WHETHER TO APPLY UPDATES
YOU MAY NOT.
→ RESELL, SUBLICENSE, OR REDISTRIBUTE THE SOFTWARE
→ REVERSE ENGINEER OR DECOMPILE THE SOURCE CODE
→ USE ARIA TO BUILD A COMPETING PRODUCT
→ REMOVE PROPRIETARY NOTICES OR ATTRIBUTION
→ OFFER ARIA AS A HOSTED SERVICE TO THIRD PARTIES
→ CLAIM AUTHORSHIP OF THE SOFTWARE
THE LOGIC.
THESE BOUNDARIES EXIST TO PROTECT THE VALUE OF THE PRODUCT FOR ALL CLIENTS — NOT TO RESTRICT YOUR OPERATIONAL USE.
WITHIN YOUR ORGANISATION, YOU HAVE FULL FREEDOM. OUTSIDE YOUR ORGANISATION, THE LICENSE STAYS WITH YOU.
THIS IS THE SAME LOGIC BEHIND MOST COMMERCIAL SOFTWARE LICENSES. WE JUST SAY IT MORE PLAINLY.
IF YOU ARE UNSURE WHETHER SOMETHING IS ALLOWED, ASK US. WE PREFER CONVERSATIONS TO CEASE-AND-DESIST LETTERS.
06 / SUPPORT_&_MAINTENANCE
AFTER THE
HANDSHAKE.
THE RELATIONSHIP DOES NOT END AT PURCHASE. HERE IS WHAT ONGOING SUPPORT AND MAINTENANCE LOOK LIKE.
YEAR ONE: INCLUDED.
THE FIRST YEAR AFTER DEPLOYMENT, YOU RECEIVE SECURITY PATCHES AND STABILITY UPDATES AS PART OF THE LICENSE COST. NO SEPARATE CHARGE.
YEAR TWO AND BEYOND: OPTIONAL AMC.
AFTER YEAR ONE, AN OPTIONAL ANNUAL MAINTENANCE CONTRACT (AMC) IS AVAILABLE FOR CONTINUED SUPPORT. IT IS NOT MANDATORY. YOUR SOFTWARE CONTINUES TO WORK WITHOUT IT.
CHOOSING NOT TO RENEW THE AMC DOES NOT AFFECT YOUR LICENSE. THE SOFTWARE REMAINS YOURS. IT JUST MEANS YOU MANAGE UPDATES INDEPENDENTLY.
TERMINATION
WHEN THINGS
END.
PERPETUAL MEANS PERPETUAL. YOUR LICENSE DOES NOT EXPIRE. HOWEVER, IT CAN BE TERMINATED UNDER THE FOLLOWING CIRCUMSTANCES:
DISPUTE_RESOLUTION
CONVERSATIONS BEFORE COURTROOMS.
IF A DISAGREEMENT ARISES, WE COMMIT TO ATTEMPTING RESOLUTION THROUGH DIRECT COMMUNICATION FIRST. IF THAT FAILS, MEDIATION. LITIGATION IS THE LAST RESORT, NOT THE FIRST INSTINCT.
IN OUR EXPERIENCE, STEP 1 USUALLY WORKS. WE INTEND TO KEEP IT THAT WAY.
GOVERNING_LAW
THE LEGAL DETAILS.
THESE TERMS ARE GOVERNED BY THE LAWS OF INDIA AND SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COURTS IN BANGALORE, KARNATAKA.
IF ANY PROVISION OF THESE TERMS IS FOUND UNENFORCEABLE, THE REMAINING PROVISIONS CONTINUE IN EFFECT. THE UNENFORCEABLE PART WILL BE INTERPRETED TO ACHIEVE THE INTENDED OUTCOME AS CLOSELY AS POSSIBLE.
THESE TERMS REPRESENT THE ENTIRE AGREEMENT BETWEEN PIVOTR TECHNOLOGIES PVT LTD AND THE CLIENT REGARDING THE USE OF ARIA. THEY SUPERSEDE ANY PRIOR UNDERSTANDINGS, REPRESENTATIONS, OR AGREEMENTS.
FINAL_NOTE
THESE TERMS EXIST TO BUILD TRUST, NOT TO TRAP ANYONE.
WE WROTE THESE TERMS THE WAY WE WOULD WANT TO READ THEM IF WE WERE THE CLIENT. CLEAR, FAIR, AND WITHOUT THE LEGAL MAZE THAT MAKES PEOPLE SKIP TO "I AGREE" WITHOUT READING.
PIVOTR TECHNOLOGIES PVT LTD
CIN: U62020KA2024PTC193295
MARATHAHALLI, BANGALORE, KARNATAKA, INDIA
QUESTIONS? USE THE CONTACT FORM. WE READ EVERY ONE.
PRIVACY POLICY
DATA COLLECTION, USAGE, AND THE OWNERSHIP PRINCIPLE.
→ VIEW PRIVACY POLICY
SECURITY ENCLAVE
ACCESS BOUNDARIES, DATA SOVEREIGNTY, AND PERIMETER CONTROL.
→ VIEW SECURITY
PRICING
₹49,999 ONE-TIME. ALL MODULES. NO SUBSCRIPTIONS.
→ VIEW PRICING
CONTACT US
QUESTIONS ABOUT THESE TERMS? WE ARE HAPPY TO CLARIFY.
→ GET IN TOUCH
CONTACT / DEPLOYMENT_CONSULT
PLAN YOUR
ARIA ROLLOUT.
Share your current setup and deployment goals. We will respond with licensing clarity, infrastructure fit, and practical next steps for your team.
CHANNEL: TECHNICAL + COMMERCIAL HANDOFF
DEPLOYMENT MODES: ON-PREM / PRIVATE CLOUD